Maintainance & support Service
We offer Best
Maintainance & support Service
Scalability
Provide Large Team of Resident Technical Support with Wide Range of Technologies & Solutions
Standardization
Adhere to ITIL Standards with Strong Support from Vendors and Multiple support Channel.
Utilization
Utilize Services Desk and Maintain Service Level Agreement - SLA as well
Differnet Categories
include different categories (Corrective,Reactive modification,Preventive,Inspect and test,Adaptive,Perfective)
Reduced costs
Support and Evolution
Ability to retrieve
Support and Evolution
Maintain information
Support and Evolution
DataServe Service Level Agreement
SLA layout the terms and conditions in a legally binding contract to be referred to as a Service Level Agreement (SLA) between customer and DataServe.SLA Covers:
- Responsibilities and Guaranties
- Maintenance and Support Methodology
- Severities based on customer classification (Impact and Urgency)
- Escalation Process
- Coverage Service
- Service Hours
- Resources availability
DataServe provides services to convert documents, historical and ancient documents of all types (documents, charts, instruments, photographs, microfilm, microfiche ..). to digital formats (TIFF, PDF, JPG, ...) and store it on a standard storage media for both (governmental and private) sectors in order to automate their work and advance the standard of services in line with the regulatory entities like the National Archive Center and SAMA